Where to find your radio serial number

Your radio code is tied to one thing: the radio's serial number. Here's what it looks like, where it's printed, and how to take a photo that's easy to read.

What the serial looks like

The serial is 14 characters long, letters and numbers, and starts with three letters that show the make:

• VWZ: Volkswagen
• AUZ: Audi
• SKZ: Škoda
• SEZ: SEAT

For example: VWZ1Z2A1234567. It's often printed next to a barcode, sometimes with "SN" in front.

Don't confuse it with the part number

The same label usually also shows a part number, which starts with digits, for example 1K0 035 186. That identifies the model of radio, not your individual unit, so a code can't be worked out from it. You also don't need your registration number or VIN.

Where the label is

The label is on the casing of the radio itself, usually on the top or one side. So in most cars you need to slide the radio out of the dashboard to read it:

• Most units come out with a pair of radio release keys: thin U-shaped tools that push into the slots on the front of the radio and unclip it. They're cheap from motor factors and online.
• Some units are held by Torx T20 screws behind a trim panel instead.

Pull the radio out gently and only as far as you need to see the label. There's no need to unplug it. Some radios can show their serial on screen through a hidden menu, but this varies from model to model, so the printed label is the reliable source.

Taking a good photo of the label

We ask for a photo of the label with every order, so we can check the serial before working out your code. To make it easy to read:

• Use good light, such as daylight or a torch from the side, and avoid flash glare on shiny labels.
• Get the whole label in the picture, in focus.
• If the label is scratched or faded, take two or three photos from slightly different angles.

If the label is badly damaged, contact us with a photo before you order and we'll tell you whether we can help.